Kat Gomm

Revelation Announces Improved Video Capabilities and Additional Foreign Languages

Revelation, a developer of next generation online qualitative research tools, has improved the experience for participants uploading videos to Revelation. Participants now are able to upload much larger files, thus longer videos, and the Revelation system provides the necessary insight to keep participants apprised of their upload status.  Participants and researchers are also able to play back videos in a YouTube style video player.

Revelation has expanded their language capabilities to include, EU Spanish, Italian and Japanese, taking Revelation's language capabilities to seven, including the current English, Latin American Spanish, French and German.

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Steve August

Revelation is hiring: Methodology Evangelist

Since Revelation has grown so much over the past year, it has become harder and harder for me to find the time to be able to explore ways to use the online medium for qualitative research and then share what I've learned through writing, speaking, blogging, etc.  This is such a key part of what drives Revelation - being as driven about methodology as we are about technology -  that we have created a position that focuses on these activities. We call the position Methdology Evangelist. Here's what a Methodolgy Evangelist does and needs to bring to the table:

Methodology Evangelist              

Passionate, entrepreneurial-minded researcher sought for a unique position. Revelation, a Portland, OR creator of online qualitative tools (www.revelationglobal.com), is seeking a dynamic Methodology Evangelist to help market and advance our company’s product and methodology offerings.  At Revelation, the Methodology Evangelist will:

Engage and Inspire

Evangelist will constructively engage with and contribute to the research, design, marketing, and advertising communities.  Publish papers, speak at conferences, blog, tweet and otherwise participate in conversations on forums, groups, lists and other social media.

Market, Sell

Evangelist will  be a key cog in Revelation’s sales and marketing efforts by demo-ing products and solutions, working with sales and marketing to create proposals and participating in paratrooper marketing trips.

Consult

Assist customers with developing engaging and insightful activities and work with the customer experience team to ensure the success of customer projects.

Explore, Create

Push the boundaries of online qualitative methodology. Areas of interest: developing activity models that make the most of the online medium, in-context research, accelerating qual analysis, projective techniques, concept and ad testing, applying game theory. Conduct research projects to test methods and ideas. Conduct research to further product development and participate in designing product and service offerings.

Share, Teach

Build on Revelation’s current educational offerings. Give or host webinars on the latest research thinking and practice, lead classes, create educational events.

Requirements

  1. Must be fluent, passionate and non-dogmatic regarding qualitative research methods
  2. Must have experience conducting asynchronous online qualitative research via blogs, bulletin boards, Revelation or other online tools
  3. Must be irrepressibly excited about online as a medium for qualitative research
  4. Must be able to credibly engage and excite a wide diversity of researchers and research tool buyers, including: research directors, design researchers, qualitative research consultants, product manager, marketing managers, ad researchers and account planners,
  5. Have excellent presentation and people skills
  6. Able to roll with a start up environment
  7. Advanced degrees helpful, but online qual experience and communication ability is more important

Salary depends on experience. Benefits include health insurance and participation in stock option plan. Ideally person would be located in Portland, OR but will consider candidates based in New York, Chicago, San Francisco, London.

Candidates should forward a cover letter and resume to jobs@revelationglobal.com

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Dan Herrera

Revelation welcomes Max Ogden!

Revelation is excited to welcome Max Ogden as our newest Junior Agilist!  Many of you have already experienced Max's helping touch with his work on our extensive library of training videos.  He's also responsible for the dulcet tones you hear on many of our help videos.

Max also works with the development team to continually improve Revelation, and to improve our support infrastructure.

Max comes to us by way of the Apple store, where he provided one-on-one support and training.

For me, Max embodies one of the greatest qualities one could hope for; his work is an expression of joy.  He reminds us all to savor the expression of creativity in our work as we continue to improve Revelation.

Welcome, Max!

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Rachel Bell

Revelation welcomes Elizabeth MacLaughlin

Elizabeth MacLaughlin has joined us as Associate Customer Experience Manager.  She will be focusing on our Helping Hands project management services. Elizabeth comes to us with a full service market research background.  She most recently worked at Market Strategies International here in Portland. We are happy to have Elizabeth join our team.  Her customer service skills are already winning rave reviews from our clients.  And we know her extensive market research knowledge will be a great addition to our team. 

Welcome, Elizabeth!

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Michael Felix

Summer '09 Customer Research

Throughout the sunny (and at times unusually hot) Portland summer, the Revelation Design Department has been carrying out another round of customer research. We have conducted interviews with a substantial sampling of researchers and moderators, investigating the workflows and processes associated with day-to-day moderation. Our first research session was conducted over-the-phone using screen sharing, which allows us to virtually observe the researchers' interaction with Revelation, using real data from recently completed projects.

Even though the research validated a few of our suspicions, it also revealed several new findings and ideas. Here's a few highlights:

  • Through observation we watched moderators navigate the process of understanding what's new in a project and saw some interesting ways researchers were going about this. We can save a few clicks and a lot of cumulative time by optimizing this interaction and making it a bit more directed.
  • Moderation interfaces need to be mindful of context and allow the moderator to quickly flip perspective between an Activity-centric and Participant-centric views.
  • Computers are great at counting and remembering - any interaction we can design to automate the times that humans have to physically (or mentally) count is a big win for usability. This showed up a lot in completion management scenarios.

We've synthesized this research into a few objectives that will add a lot of value to the software. The Design Department has already begun iterating on these ideas and will be presenting a collection of concepts in a research project conducted through Revelation later on this month. If you'd like to get involved, please send us an email to info@revelationglobal.com with 'Research Project' in the subject line. It'll be real quick (honest!) and we're donating $5 to kiva per participant.

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Steve August

Video capabilities upgraded, EU Spanish, Italian and Japanese released!

It's a great day here at Revelation as we posted another quality release last night. Here's what's new:

  • Improved Participant Video! We've improved the experience for participants uploading videos to Revelation. Participants  are now able to upload much larger files (meaning longer videos) and, the system does a great job of keeping folks apprised of their upload status.  Participants and researchers are also able to play back videos in a YouTube style video player. Sweet.
  • New Languages! We posted the beta release for EU Spanish, Italian and  Japanese, expanding Revelation's language capabilities to seven, including the current English, Latin American Spanish, French and German.

Kudos to Dan Herrera, James Pozdena and Max Ogden for getting the video release out the door. And further thanks to the Dev team and Rachel Bell for shepherding the newest languages through the translation and QA process!

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Kat Gomm

Great Research Thinking Webinar Series Online

In case you missed any of the (3) recent GRT webinars, you can now listen and view the webinars online:

 

  • On July 14, 2009, Jon McNeill of Hall & Partners presented "Living in and adapting to a culture of exposure: Exploring how visibility affects people's lives, thoughts and feelings" - http://www.revelationglobal.com/grt
  • On March 17, 2009, Richard Radka of NODE presented "Structured Sense Making: Integrating qualitative and quantitative methodologies through the analysis and synthesis process."   http://www.revelationglobal.com/grt
  • On May 12, 2009, Joseph Sassoon of Italy's Alphabet Communication presented "The Role of Helpers in Advertising: Bridging the way from semiotics to storytelling."   http://www.revelationglobal.com/grt

 

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Rachel Bell

Researcher Video Help

We're happy to announce that Revelation has beefed up its researcher help and support options this week by adding help videos to the dashboard of the researcher interface.

Now researchers can view tutorial videos within the Revelation tool that provide detailed how-to instructions for performing specific tasks while setting up and moderating projects.

This new service offers more than twenty on-demand video clips that can be viewed by researchers at any given time.

In addition to Help Videos, Revelation also provides an in-line help feature that provides text instructions and help for researchers within the site.

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Steve August

Congrats to the dev team on a great release - Revelation goes multi-lingual

Revelation officially went multi-lingual last week, and the release came off without a hitch. This is a big step for Revelation and the realization of a dream of making the world a smaller place - to enable researchers to be everyone at once. I'd like to give a shout out to our dev team who innovated nearly every step along the way and managed a smooth release. Kudos to CTO Dan Herrera, Agilist James Pozdena, Designer Michael Felix, and Junior Dev Max Ogden.  Extra big kudos to Rachel Bell, Director of Customer Experience who managed the released, coordinated the translations and generally kept everyone on track.  Great work team!

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Steve August

Revelation customers present to QRCA, MRA and MRIA!

Revelation customers are out in force this Spring / early Summer, speaking at some of the industry's leading conferences.  It's great to see some of our long time customers and some new faces out there sharing their experiences with the rest of the market research. Here's who doing what where:

Gretchen Gehrett, president of G2 Marketing, will present "Researching Experiences: The Perfect Tool to Capture Experiences as They Happen" at the Annual MRA conference on June 5, 2009. She will examine immersive research, illustrate how Revelation studies tap into deeper emotions -- and capture responses with rich data.

Paul Tambeau of Macphie presented at the MRIA conference (Canada's market research industry association) and showcased the study we executed earlier this year. It was entitled: "A Case Study: Using Netnography in the Not-for-Profit Sector". Paul spoke about the study, but also about netnography as an emerging methodology and the opportunities web 2.0 tools provide us to engage participants in new and exciting ways.

Kristin Schwitzer of Beacon Research presented with Andy Rieger of United Health at the QRCA Symposium in Chicago on May 7th on using multiple methodologies - including Revelation, of course -  can garner deeper insights than possible with a single approach. The twist in this study was that the study featured participants who ere 55+ and proved that online can be an excellent solution for obtaining learning from older people.

Congrats Gretchen, Paul and Kristin!

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Kat Gomm

Revelation Extends Global Reach with Multi-Language Product Release

Revelation, a developer of next generation online qualitative discovery systems, now offers their software in Latin American Spanish, continental French, and German.

With the introduction of these languages, researchers can conduct in-depth immersive studies simultaneously in an array of countries, gathering customer experiences quickly and without the cost and burden of travel. This allows global brands to carry out research studies across multiple geographic regions to gather culture-specific consumer insights with ease. It also gives brands access to hard to reach populations in the United States.

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Steve August

March 2009 Press Release: Revelation CEO Speaking at Advertising and Research Foundation Convention

Revelation's CEO to Speak at Advertising Research Foundation's 2009 Conference: How Online Qualitative Rescues Research From Shrinking Budgets

CEO Steve August will discuss how Qualitative 2.0 affords market researchers the speed, value and reach they need in this time of shrinking budgets.

Portland, Ore. - March 23, 2009 - Today, Revelation, a developer of next generation online qualitative research tools, announced CEO Steve August will speak at the 2009 re:think Advertising Research Foundation (ARF) convention.  Mr. August is scheduled to talk on the subject of Qualitative 2.0: Speed, Reach and Richness on March 30th at noon.

Held at the Marriott Marquis in New York City, this annual convention draws over 2,000 advertising and marketing professionals.

August's thirty-minute free talk will use real life qualitative research case studies to show how online research techniques dramatically accelerate qualitative research that produces insight, fuels powerful creative, and allows users to quickly evaluate campaigns.

One case study that will be discussed is a project for the Gay, Lesbian, and Straight Education Network (GLSEN). This research study was nominated for an Ogilvy Award, an accolade administered by the ARF. August will present the study's design, show how online qualitative research aided in collecting insight, and the resulting campaign for the Ad Council. Kristin Schwitzer, president of Beacon Research was nominated for the award, working with Arnold Worldwide ETC. on the research for the Ad Council's "Think Before You Speak" ad campaign using Revelation's online research tool.

"Web 2.0 -- and the underlining technology-- has given researchers unimaginable access across populations, time zones, and geography to gather consumer behavior data. The tool's power also befits the current economic climate. Compared to traditional focus groups or in-depth interviews, a license is a fraction of the cost but yields richer data, in half the time of in-person activities," says August. Quite often, researchers are fighting the clock and feeling pressure to reduce budgets, often at the expense of insight. Now, Revelation addresses those concerns, and over-delivers on the data.

For a pass to hear the speech at the Marriott Marquis, 535 Broadway, 6th Floor (Plymouth/Royale Room), NYC  on March 30, 2009 at noon, visit www.revelationglobal.com/arf.


Kat Gomm

Press Release: Announcing the Great Research Thinking Webinar Series

Revelation, a developer of next generation online qualitative research discovery systems, is sponsoring a series of free webinars on qualitative research methodology and practice. The Great Research Thinking (GRT) webinar series features speakers on the cutting edge of research.

For the inaugural GRT webinar series, Revelation has invited three guests to participate:

On March 10, 2009, Richard Radka of NODE will present "Structured Sense Making: Integrating qualitative and quantitative methodologies through the analysis and synthesis process."

On May 12, 2009, Joseph Sassoon of Italy's Alphabet Communication Research will present "The role of helpers in advertising: Bridging the way from semiotics to storytelling twfsts."

On July 14, 2009, Jon McNeill of Hall & Partners will present "Living in and adapting to a culture of exposure: Exploring how visibility affects people's lives, thoughts and feelings."

Radka, Sassoon and McNeill were all featured speakers at the 2008 ESOMAR Qualitative Conference in Istanbul.

All GRT webinars are one hour long and will begin at 12 p.m. Eastern Time. Each webinar will conclude with a live question and answer session with the presenter.

More information and registration for these complimentary events is available at www.revelationglobal.com/grt.

Revelation's mission is to advance research technology but they also strive to further research methodology and practice. "There are many great pieces of research thinking presented at conferences and events around the world that we feel should receive greater exposure," says Revelation CEO Steve August. "GRT is one way we can provide value to both our customers and the greater research community."

 

About Node

Node works with organizations to solve innovation challenges and bring new ideas to life across the spectrum of business, marketing and design strategy to help our clients grow. Visit Node at www.nodethecompany.com.

 

About Alphabet

Located in Milan, Italy, Alphabet is an independent ad-hoc research agency, highly specialised in qualitative research and communication studies across Europe. Since its creation in 1995, Alphabet has devoted itself entirely to the analysis of brands, their image and their advertising. Visit Alphabet at http://www.alphabet.it.

 

About Hall & Partners

Hall & Partners is an international brand and communications research consultancy with offices in the US, Europe, and Asia. Its capabilities include quantitative and qualitative methodologies, and was founded by Mike Hall in 1992. Visit Hall & Partners at www.hall-and-partners.comhttp://www.hall-and-partners.com.


Steve August

Group Discussion is Here!

You have asked. You have waited. And now your wait is over. On Sunday, January 18th we posted our latest release which is entirely devoted to group discussion. You can now have  your cake and eat it to. Revelation will fully support all the great in-depth activities it does currently, AND give you  the features of a bulletin board style group discussion. No need to use one system for in-depths and another for bulletin board groups. You can do them both in Revelation. We think this marks the start of something new and big.

 


Kat Gomm

Press Release: Revelation's New Category of Online Qualitative Research Tools

Revelation, a developer of next generation online qualitative research tools, has added threaded group discussion features to it's Revelation Project in-depth qualitative platform.  Driven by the innovative design thinking Revelation is rapidly becoming known for, this feature enables researchers to create and moderate visually engaging threaded group discussions. Fully integrated into Revelation Project, researchers can now effortlessly mix group discussion with rich media blog and diary activities to get  to the heart of customer experiences.

"The fusion of traditional threaded group discussion with Revelation's current Web 2.0 blog and diary capabilities represents a new category of online qualitative tools", says Revelation CEO Steve August.  "The Revelation Project Qualitative Discovery System truly takes advantage of Web 2.0 technology in the service of the qualitative research mission.  This release changes the game."

Researchers can utilize Revelation Project QDS for in-depth blog and diary exercises as well as bulletin board focus group projects. All data is integrated and can be analyzed using Revelation's advanced analysis and reporting tools.


Steve August

Revelation Selected for Venture Northwest!

Revelation is pleased and honored to announce that we have been selected to present at Venture NW on October 30, 2008.  Oregon Entrepeneur Network's Venture Northwest is the premier forum for new and emerging investment opportunities in exciting companies from Oregon, Washington, and throughout the Pacific Northwest. This annual conference draws institutional investors and investment bankers from across the western US who are interested in the emerging companies that the Northwest has to offer. Companies that have presented at Venture Oregon have raised over $1.3 billion in venture capital since 1996 and over $68 million in angel investment.

We are honored to be part of this even along with other great Oregon companies like Aboutus.org,  Splashcast and EndOutdoor.  Learn more about Venture Northwest here.

 


Rachel Bell

Press Release: Revelation’s Next Gen Online Qualitative Research Platform Gives Clearer, Deeper View into Customer Experiences

Revelation, a developer of online qualitative research tools, has tapped the potential of Web 2.0 and today introduces Revelation PROJECT v2. Researchers now have the unprecedented power to see through customers' eyes and gain a deeper understanding of how, when, why and where they use today's products and services.

In the past, researchers were limited by one-time interactions with respondents - those who participated in a focus group for a short time or those who submitted to in-home studies. Now, the technology that underlies the Web 2.0 phenomenon - broadband connectivity, social software, ubiquitous digital media and wireless devices such as cell phones - has changed the fundamental paradigm of limited, unsustainable access to human experiences.

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Steve August

Welcome James Pozdena!

It gives us great pleasure to announce that we have a new member of the Revelation Team. James Pozdena has joined us as a developer who will be focusing on customer support. James comes fresh off a position at Market Strategies International (formerly Doxus) here in Portland. We are super psyched to have James' technical skills and market research knowledge and I know members of the Revelation Nation  will come to appreciate James as we already do.

 


Steve August

Shugoll Research uses Revelation to study teen obesity

Shugoll Research and Midan Marketing teamed up to conduct a multi-phase study with tweens (8 to 12 year-olds) and teens (13 to 17 year-olds) using Revelation for a qualitative online immersion research method and a quantitative online survey method to develop an understanding of the role obesity plays in the lives of children ages 8 to 17 years and possible solutions that could lead to them developing healthy eating habits.  Learn more about the study including some eye opening results at http://www.genmobesity.com/index.html.



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