Activity of the Month: Representational Photography
Posted September 1st 2009 by Steve August
Representational photography activities are one of the most powerful techniques for getting to the heart of topics that are emotional, abstract or not easily described in words. In a representational photographic activity, participants are asked to post a picture that represents their feelings or impressions of a particular thing. That thing could be a product, brand, or an experience. Essentially, in this kind of activity, you are asking people to provide a visual metaphor. And as Gerald Zaltman pointed out in "How Customers Think" metpahors are a powerful window into how customers truly make decisions.
Here's an example representational photography exercise taken from one of the earliest Revelation based studies. It was a study on new parents with the objective of understanding how people change when children come into their lives. We introduced the activity this way:
"In this activity you are going to need your digital camera. We'd like you to take two pictures and describe them. For your first picture, please take a picture of something you feel represents your life before parenthood, post it and describe your picture and why you chose it. For the second picture, please take a picture of something you feel represents your life after parenthood, post and describe below. Thanks!"
Here is one mother's response to this activity:

"The first pic is my bed. That thing that I aspire to spend time in without at least one interruption during my sleep. Before being a parent, I could sleep in as long as I wanted. I miss it so much."

"The second is my dishes this weekend. Between [my husband] being sick, me having 12 hours of work over the weekend, and [my husband] being gone most of the weekend, the place was a wreck."
The second image is particularly powerful. Of all the possible things the participant could have chose to represent her life as a mother, including her child, she chose the sinkful of dirty dishes. It is a very honest moment and really puts the viewer in the psychology of the participant. And it is a good metaphor for some of the challenges of parenthood: it can be messy, time is always short and certain things don't get the attention they used to.